Summary

Description

The User Experience Survey Programme operates on an annual basis and is used to target areas of particular interest within Adult Social Services. Opinions are sought over a range of service areas to gain an understanding of service users’ views rather than measuring quantities of care delivered. This survey is the first of its kind to cover all service users aged 18 and over receiving services funded wholly or in part by Social Services, and aims to learn more about whether or not the services are helping them to live safely and independently in their own home and the impact on their quality of life. The information is provided at council level in the accompanying excel annex tables for all Councils with Adult Social Services Responsibilities (CASSRs) in England and is provisional. Final information is expected to be published in December 2011; this will include updated versions of the Excel annex tables and a national report which will provide more detailed analysis.