Datasets / Data on Written Complaints in the NHS 2011-12

Data on Written Complaints in the NHS 2011-12

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Published By Health and Social Care Information Centre

Issued almost 10 years ago

GB
final

Summary

Type of release
a one-off release of a set of related datasets

Licence
UK Open Government Licence

Verification
automatically awarded

Description

The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2011 and 31 March 2012 and also now includes experimental information on upheld complaints.

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