Summary

Description

Operational Efficiency Programme Benchmarking Report for April 2009 to May 2010 with the full accompanying data set. The report highlights the exceptionally bad quality of existing data, including: * The apparent variance of the cost of the Finance function per capita is 5,000% * The apparent variance of the cost of the HR function per capita is over 3,000% * The apparent variance of the cost of procurement is over 2,000% * In several cases, year on year cost for the same function apparently varies by over 1,000%.